Read it for
- Team trust
- Constructive conflict
- Shared accountability
What’s inside
The book follows a new CEO working to bring a divided leadership team together. Its model links a foundation of trust to productive conflict, commitment, accountability and shared results.
Bring it to your work
Use the five levels as prompts for a team conversation. Ask where client work gets stuck, then choose one specific behaviour the group can practise before its next review.
Edition & source notes
The reference below identifies the material checked for this listing. It may differ from the format offered by the main book link.
- Reference edition
- Hardcover reference edition
- Format
- hardcover
- Reference edition date
- 2002
- ISBN-13
- 9780787960759
Publisher or author description reviewed. Sources checked . Book not read in full.
Editorial human-skills shelf addition based on the linked publisher or author description. This is a short reading-context note, not a review of the full book. Edition and date refer to the ISBN-linked reference edition when confirmed.
Source facts and reading prompts prepared with AI assistance. The named authors and linked publishers retain credit for the original work. Source verification is separate from an assessment of current platform tactics.
Take the idea off the page.
Which level of the pyramid would most improve your team’s work with clients if you strengthened it first?
Talk with the collective
